1.1 Purpose of the Terms – These Terms and Conditions (the "Agreement") govern your use of Firefox Casino online casino (the "Platform") and outline the terms and conditions that apply to all users.
1.2 Acceptance of Terms – By accessing, browsing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any provision of this Agreement, please do not use the Platform.
1.3 Age and Legal Restrictions – The Platform is intended for individuals aged 18 years or older who are eligible to gamble under their local laws and regulations. You warrant that you meet these requirements and are legally permitted to use the Platform in your jurisdiction.
Account Registration
2.1 Eligibility – To register an account, you must provide accurate and complete information, including proof of age and identity. We reserve the right to request additional documentation as necessary.
2.2 KYC and Verification Requirements – You agree to comply with our Know Your Customer (KYC) and verification requirements, which may include providing identification documents or other information as required by law.
2.3 Responsibility for Account Security – You are responsible for maintaining the security of your account and any devices used to access the Platform. You must not share your login credentials with anyone else.
Deposits and Withdrawals
3.1 Accepted Payment Methods – We accept various payment methods, including credit/debit cards, e-wallets, and bank transfers. Please refer to our Deposit/Withdrawal page for a list of accepted methods.
3.2 Minimum and Maximum Limits – Minimum deposit limits apply to all accounts, while maximum withdrawal limits may be applied depending on your account level or jurisdiction. These limits are subject to change.
3.3 Processing Times and Fees – Deposit processing times vary depending on the payment method chosen. Fees may apply for certain transactions; please refer to our Deposit/Withdrawal page for details.
3.4 Anti-Money Laundering Policy – We adhere to strict anti-money laundering policies, which include monitoring all transactions for suspicious activity. We may request additional information or documentation to verify the source of funds.
Bonuses and Promotions
4.1 How Bonuses Are Credited – Bonuses are credited to your account according to our bonus terms and conditions. Bonus credits are subject to wagering requirements before withdrawal.
4.2 Wagering Requirements – Wagering requirements apply to all bonuses, including welcome offers and promotional credits. These requirements vary depending on the bonus type and game played.
4.3 Expiry and Abuse Clauses – Bonuses expire after a specified period unless wagered in full or used as per our terms. We reserve the right to void any bonus if we suspect abuse or manipulation.
Gameplay and Fairness
5.1 RNG Usage – We use Random Number Generators (RNGs) to ensure fairness and randomness in all games. Our RNGs are regularly audited by independent third-party testing agencies.
5.2 Game Malfunctions – If a game malfunctions, we will void any winnings resulting from the affected session. In such cases, your account balance may be adjusted accordingly.
5.3 Limits on Play and Responsible Gaming Tools – We offer various responsible gaming tools to help you manage your play, including deposit limits, time-outs, and self-exclusion options.
Responsible Gambling
6.1 Self-Exclusion Options – You can opt-out of the Platform for a specified period using our self-exclusion feature. During this time, you will not be able to access your account or participate in gaming activities.
6.2 Deposit, Wager, and Session Limits – We offer various tools to help you manage your play, including deposit limits, wager limits, and session limits. You can adjust these settings through our Account Settings page.
6.3 Help and Support Links – If you experience problems with responsible gaming or require assistance, please contact us using the links provided on our website.
Prohibited Activities
7.1 Bonus Abuse – We reserve the right to void any bonus if we suspect abuse or manipulation, including:
Using multiple accounts or proxy servers to claim bonuses.
Exchanging or selling bonuses for cash.
Sharing login credentials with others.
7.2 Fraud, Collusion, or Manipulation – Engaging in fraudulent activities, colluding with other players, or manipulating the outcome of games may result in account closure and/or legal action.
7.3 Use of Bots or Automated Systems – Using bots or automated systems to access or play on the Platform is strictly prohibited and will be treated as a breach of these Terms and Conditions.
Account Suspension and Closure
8.1 Voluntary Account Closure – You can request account closure through our Support page. We reserve the right to verify your identity before processing this request.
8.2 Breach of Terms – We may suspend or close your account if you breach any provision of these Terms and Conditions, including failure to comply with KYC/verification requirements or participation in prohibited activities.
8.3 Inactivity and Dormant Accounts – If your account remains inactive for a specified period (typically 12 months), we reserve the right to close it. You can reactivate your account by contacting us using our Support page.
Privacy and Data Protection
9.1 Information Collected – We collect personal data in accordance with local laws and regulations, including but not limited to: name, email address, phone number, IP address, and financial information.
9.2 Use and Storage of Personal Data – We use your personal data to provide services, enhance the user experience, and comply with regulatory requirements. We store this data securely using industry-standard encryption methods.
9.3 GDPR Compliance – We comply with the General Data Protection Regulation (GDPR) in all EU member states. You have the right to access, rectify, or delete your personal data upon request.
Limitation of Liability
10.1 Losses – In no event shall we be liable for any losses resulting from:
Technical errors.
System downtime.
Third-party links or services.
10.2 System Errors – We are not responsible for technical malfunctions, errors in the Platform, or system downtime that may result in losses or inconvenience to users.
10.3 Third-Party Links – You acknowledge that we are not responsible for third-party websites or services accessed through our website.
Amendments and Updates
11.1 Right to Modify the Terms – We reserve the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.
11.2 Notification of Changes – You agree that it is your responsibility to regularly review these Terms and Conditions for any changes or updates.
